These Terms & Conditions govern your use of the Flowers Wandsworth website and services for online flower delivery across Wandsworth and surrounding areas. By placing an order with Flowers Wandsworth, you confirm that you have read, understood, and agreed to these Terms & Conditions as outlined below. Please review these Terms carefully before making your purchase.
These Terms & Conditions apply to all online orders for flower delivery placed by customers in Wandsworth and the neighbouring areas. By accessing our website or placing an order, you accept these conditions in full. If you do not accept these Terms & Conditions, you should not order from us or use our website for any transactional purpose.
Flowers Wandsworth provides flower delivery services throughout the Wandsworth borough and selected surrounding regions. Please check our delivery area guidelines before placing your order to ensure your recipient's location is covered by our service. If you place an order outside our listed delivery area, Flowers Wandsworth reserves the right to decline or cancel your order with a full refund.
To place an order for flower delivery online, please follow the steps below:
Please double-check your order information for accuracy. Incorrect details may lead to delays or failed deliveries, for which Flowers Wandsworth cannot accept responsibility.
All orders are subject to acceptance and availability. Receipt of your online order confirmation does not constitute acceptance by us. Acceptance occurs when we dispatch the item(s) for delivery. We reserve the right to reject or cancel any order for any reason, including unavailability of products or inability to deliver to the specified address. In such cases, you will be promptly informed and issued a full refund.
All flowers and arrangements are subject to availability. In the event that a particular flower or decorative component is unavailable (due to seasonal variations or supply constraints), we reserve the right to substitute it with a similar item of equal or greater value, maintaining the style, quality, and colour scheme of the chosen product. Significant substitutions will be communicated to you in advance wherever possible.
All prices displayed on our website are in pounds sterling (£) and include VAT unless otherwise specified. Delivery charges, if applicable, will be clearly indicated during the checkout process before you commit to placing the order. We reserve the right to update product prices, offers, and promotions at any time, but such changes will not affect orders already placed and accepted by Flowers Wandsworth.
Payment for your order can be made securely online using the payment methods accepted by Flowers Wandsworth, which may include major credit and debit cards and other secure payment gateways. Full payment is required at the point of order. Orders will not be processed or dispatched until payment has been successfully received and verified.
By providing payment details, you confirm that you are authorised to use the payment method provided. In the event that your payment is declined or cannot be processed, your order will not be accepted and you will be notified accordingly.
We deliver flowers across Wandsworth and neighbouring locations as specified during the ordering process. While we endeavour to deliver on your selected date and within requested time frames, specific delivery times cannot be guaranteed due to unforeseen circumstances such as traffic, weather, or other disruptions outside our control. For same-day delivery requests, please refer to the daily cut-off times published on our website.
If the recipient is unavailable at the delivery address, our driver will attempt to leave the flowers with a neighbour or in a safe location where practicable, and a delivery note will be left for the recipient. In some cases, we may contact the recipient at the provided contact number to arrange re-delivery or collection. Flowers Wandsworth will not be liable for non-delivery in cases where incorrect delivery information is supplied or the recipient refuses delivery.
To cancel or amend your order, please contact us as soon as possible. If your order has not yet been prepared or dispatched, we will process your cancellation and issue a full refund. However, cancellations are not possible once the order is in progress or out for delivery due to the perishable nature of flowers.
For any amendments to the delivery details, such as recipient address or card message, we recommend notifying us immediately after order placement. Although we will do our best to accommodate requested changes, we cannot guarantee amendments after the order has been processed.
Flowers are highly perishable items. In the unlikely event that you are dissatisfied with your order due to quality concerns or non-delivery, please notify us within 24 hours of the scheduled delivery date. We may request photographic evidence to verify your claim and will, at our discretion, offer a replacement or refund as appropriate. Regrettably, we cannot accept returns or refund requests for issues reported beyond this time frame, or where failure to follow care instructions has contributed to deterioration.
Flowers Wandsworth reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe that customer conduct is fraudulent, abusive, in breach of these Terms & Conditions, or otherwise poses a risk to our business and the interests of other customers.
Flowers Wandsworth will take reasonable care in providing flower delivery services as described. However, except in cases of our negligence, we shall not be liable for any loss or damage (direct or indirect), including but not limited to late delivery, missing items, or failure to execute special instructions, resulting from circumstances beyond our reasonable control. Our liability is strictly limited to the replacement or refund of the order value.
Nothing in these Terms & Conditions shall limit or exclude Flowers Wandsworth's liability for death or personal injury caused by negligence, fraud, or any liability which cannot be lawfully excluded under English law.
All content, photographs, and images displayed on the Flowers Wandsworth website are owned or licensed by us. Unauthorised copying, reproduction, or use of our site content without prior written permission is strictly prohibited.
We are committed to protecting your privacy. Personal information collected during the order process is only used for processing your order and improving our service. Please refer to our Privacy Policy for full details of how your data is collected, stored, and used, in compliance with current UK data protection legislation.
These Terms & Conditions, along with all contracts and transactions made between Flowers Wandsworth and our customers, are governed and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Flowers Wandsworth reserves the right to amend these Terms & Conditions from time to time to reflect changes in the law, business practices, or our services. Updated versions will be posted on our website and will take effect immediately after publication. We encourage all customers to review these Terms regularly before placing orders.
If any provision of these Terms & Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be severed, and the remaining provisions will remain in full force and effect.
These Terms & Conditions, together with our Privacy Policy and any other notices or disclaimers displayed on our website, constitute the entire agreement between you and Flowers Wandsworth regarding your use of our online ordering and flower delivery services.
Thank you for choosing Flowers Wandsworth for your online flower delivery needs across Wandsworth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 114 Wandsworth High St, London, SW18 4JP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wandsworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wandsworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
