Returns, Refunds & Complaints Policy for Flowers Wandsworth

Your Fresh Flowers Guarantee in Wandsworth

At Flowers Wandsworth, we are passionate about delivering only the freshest blooms to our valued customers throughout Wandsworth and the surrounding communities. As a trusted local florist, we serve both households and businesses, bringing quality and care to every bouquet. Your satisfaction is our top priority, and our Returns, Refunds & Complaints policy is designed to provide you with peace of mind, should your experience fall short of expectations.

Damaged-on-Arrival Policy

We take great care in packaging your flowers to ensure they arrive in perfect condition. However, on rare occasions, damage may occur during transit. If your flowers are delivered damaged or not in the condition you expected, please let us know within 24 hours of receiving your order. We kindly ask that you retain the original packaging and provide photographs of the damage, which will help us resolve the issue swiftly.

Freshness Window Guarantee

We proudly guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our included instructions. If you are not satisfied with the freshness of your flowers within this window, please contact us as soon as possible to allow us to assist you. Our commitment to the freshest flowers in Wandsworth underpins everything we do.

Refund and Replacement Options

If your order arrives damaged, does not meet our freshness guarantee, or isn’t what you ordered, we are happy to offer you the choice of a full refund or a replacement arrangement. Our team will review your concern and process your chosen resolution as quickly as possible. Refunds are typically made via the original payment method and may take a few working days to show on your statement, depending on your bank or payment provider.

Complaints Process

Your feedback matters to us. If you have any concerns or wish to make a complaint, please do so within five days of receiving your order. To help us resolve your complaint efficiently, please provide your order details and a clear description of the issue. Our customer care team is dedicated to handling all complaints professionally, ensuring that you receive a prompt and fair resolution. Should further investigation be needed, we will keep you updated throughout the process until the matter is satisfactorily settled.

Serving Wandsworth with Care and Commitment

As a long-standing Wandsworth florist, we value the trust our community places in us. Upholding our fresh flowers guarantee and excellent customer care are central to our business. Thank you for choosing Flowers Wandsworth – we look forward to delighting you, every time.